Frequently asked questions
Start here for quick answers. For screenshots and step-by-step instructions, find a help guide.
Getting started
What is Signal-Panda for?
Signal-Panda helps rental operators compare prices, coordinate cleaning, understand income and costs, prepare agreements, manage direct-booking requests and control supported climate devices. Explore the guides and sample screens before deciding where to start.
How do I get access? Can I preview it first?
Accounts are currently invite only. Request host access and use your invitation to create an account when approved. The homepage, FAQ and all help guides are public; no login is needed to view their sample screenshots.
Can I use it on my phone?
You can read saved information and use mobile workflows such as cleaning review. Airbnb actions that use the browser extension require desktop Chrome. Start with Getting Started for property setup.
Airbnb and your data
Do I need the extension to view saved information?
No. Saved Competitors analysis, Airbnb History and Direct Booking pages remain accessible without it. Importing private Airbnb data, syncing calendars, publishing prices or promotions, and verifying direct-booking calendar blocks require the desktop Chrome extension and a signed-in Airbnb session.
What is the difference between iCal and the extension?
An Airbnb iCal link supplies calendar availability and reservation dates, which can support cleaning schedules and listing verification. It does not supply payout history or private nightly prices and cannot publish changes. Use the extension for those connected workflows.
Why is Sync disabled or a chart empty?
A disabled Sync button can mean the extension is missing, outdated, not ready, or already busy. Check the page’s connection message and Activity. History sync needs extension 0.1.16 or later. An empty chart can also mean there is no saved import for the selected property, year or currency. Follow the History sync guide.
Will Signal-Panda change my Airbnb prices automatically?
You review and approve price changes before they are published. Suggested or staged prices do not change Airbnb by themselves. See how price review works. Other actions have their own effects: approving a direct booking can block dates, and enabled climate routines run at their saved triggers.
Why do stay earnings, payouts and projections differ?
Stay earnings allocates imported income across occupied nights. Payouts follows imported transaction dates. Projections includes expected future income and costs. They show different timing, so do not add them together as separate income or treat them as proof of bank receipt. Read the Accounting examples.
Daily workflows
Does Direct Booking instantly confirm a stay or collect payment?
No. A guest submits a request. The host reviews it, secures the dates on Airbnb, and confirms payment after receiving it separately. Signal-Panda does not collect the Zelle payment. Follow the guest and host booking workflow.
Does marking a cleaning invoice paid send money?
No. Invoice status records what happened; pay your crew through your usual payment method. The Cleaning guide covers assignments, photo proof, supplies and invoices.
Which climate integrations work today?
LG ThinQ and Sensibo support device controls and checkout or after-cleaning routines. Google Nest supports device control when the app connection is configured, but does not support these routines. The remaining provider entries are setup references and cannot connect yet. Read the provider guide.
Is the Lease Generator legal advice?
No. It helps assemble and sign documents. Review the agreement and applicable requirements with a qualified professional before relying on it. See the document and signature workflow.
Account and privacy
How do I sign back in or reset my password?
Use Login. If you created your account with Google, choose Continue with Google using the same linked account. Password users can request a password reset. Google sign-in does not automatically link an existing password-only account by email.
How do we use your data?
We use account and workflow information to run the features you choose, communicate about them and support the service. We do not use that information for unrelated marketing or sell your personal information. The Privacy Notice explains what is collected, who receives it, browser storage and your choices, including AI-assisted document processing.
How do I delete my account or request my records?
From Account or Settings, choose Review account deletion. Review the affected records and type DELETE to confirm. Download records you need first. Deletion cannot recall sent messages, downloaded documents or data in connected services. For access, correction, export or other deletion requests, contact support; see retention and deletion details.
How do I get help?
Contact support with the page, what you were trying to do, and the error message. Include a listing or workflow reference if helpful. Do not send passwords, API keys, access tokens or tenant identification documents in a support message.