Privacy Notice

Version 2026-10-03

This Privacy Notice explains how Signal Panda LLC handles information through Signal-Panda when you request or use an account, manage properties, use connected services, submit a booking request, complete a cleaning job, sign an agreement, or contact support.

For privacy questions or requests, email [email protected] or use Contact Support.

1. Information we collect

The information depends on the features you use and what you or the property operator provide:

• Accounts and access requests: names, email addresses, optional phone numbers and organization details, portfolio information, request notes, approval and verification status, password hashes, linked sign-in identifiers, preferences, and agreement acceptance records.
• Properties and Airbnb imports: listing identifiers, addresses, photos, property details, calendar availability, reservations, nightly prices, competitor comparisons, and paid or expected earnings and payout records.
• Direct bookings: guest contact details, requested dates, quotes, host decisions, accepted terms, payment instructions and payment-status records. Payments such as Zelle transfers take place outside Signal-Panda.
• Leases and agreements: landlord and tenant details, property addresses, agreement terms, signatures, disclosure acknowledgments, uploaded identification and supporting documents, and delivery or signing records.
• Cleaning: crew contact details, assignments, entry and unit instructions, checklists, supplies, reference and submitted photos, completion records and invoices.
• Accounting: transactions, income, expenses, mortgage and tax-related information, utility account mappings, forwarded bill message text and attachments when present, uploaded documents, and extracted or reviewed accounting records.
• Connected devices and support: provider authorization credentials, device identifiers and state, saved routines, command results, support messages, and related workflow activity.

2. How we use information

We use information to authenticate users, maintain accounts, display saved records, run the features and integrations you choose, carry out authorized automations, generate documents and reports, deliver service communications, respond to support requests, investigate errors and abuse, and protect the service.

We do not sell your personal information or use the account and workflow information you provide for unrelated marketing.

3. Who can receive or see information

Property operators and authorized workflow participants receive information needed for their roles. For example, assigned cleaners can receive job and access instructions, a host receives a guest's booking request, and signing participants receive agreement information and documents. Be careful about including sensitive details in shared instructions or documents.

Published booking pages display the listing information, photos, availability, prices and policies chosen for that page. Shared booking links can be viewed by people who receive them. Private workflow links can also grant access to the information they identify; share them only with the intended recipient.

Signal-Panda operators and service providers process information needed to host, store, secure, deliver and support these workflows. Current infrastructure includes AWS hosting, Cloudflare services and file storage, and Google Workspace email. Connected providers such as Airbnb, LG, Sensibo and Google process relevant information when you use those connections. Those providers apply their own terms and privacy practices.

Information may also be disclosed when needed to comply with applicable legal requirements, respond to lawful requests, investigate misuse, or protect people's rights and safety.

4. Documents, email and connected services

AI document processing: when you choose AI-assisted Accounting document import, document contents and relevant property context are sent to OpenAI to extract information for review. Signal-Panda stores the resulting records. Only submit documents you are authorized to process. Provider processing is also subject to the provider's applicable terms and privacy practices.

Bill forwarding: email intake uses Google Workspace and the Gmail API to read messages delivered to the configured receiving mailbox and match them to account forwarding addresses and utility mappings. It may retain message details and extraction results for review and duplicate detection. Setting up bill forwarding does not give Signal-Panda access to your entire personal Gmail inbox.

Lease address lookup: the property street address may be sent to the U.S. Census Bureau geocoding service to identify the jurisdiction. Tenant names, identification documents, deposit details and other lease contents are not sent with that lookup. We cache the resulting geography and save property answers under the listing owner's account for reuse.

Climate connections: provider credentials authorize the device reads and controls you enable. Saved routines can send commands at their configured triggers. You can disconnect an account in Provider setup and revoke its authorization with the provider.

5. Airbnb browser extension

The SignalPanda Airbnb Bridge uses your signed-in Airbnb session in Chrome for the workflows you start or authorize. It can import calendar, availability, pricing, and paid or upcoming earnings data, and apply approved price, promotion or direct-booking calendar changes. Requested data and workflow progress are sent to Signal-Panda for your account.

Raw Airbnb cookie values are not exported to Signal-Panda. The browser extension keeps local session-presence signals, sync checkpoints, pending uploads, recent snapshots and request templates so it can report progress and resume work. Saved downloads can continue while Chrome runs even if the originating app tab closes.

You can stop supported workflows through Activity, sign out of Airbnb, or disable or remove the extension through Chrome. Removing the extension does not delete information already imported into Signal-Panda. Saved information remains viewable without the extension.

6. Cookies, browser storage and technical records

Signal-Panda uses session and security cookies for sign-in and request protection. Browser storage remembers preferences such as theme and display mode and supports workflow state. Clearing cookies can sign you out; clearing browser storage can reset preferences and local workflow state.

Technical records can include IP addresses, requested page paths, timestamps, response status, job progress and error information. We use these records to operate, secure and troubleshoot the service. Pages may load fonts, maps, images or security checks from external services, which receive the network information needed to serve those requests.

7. Retention and deletion

Saved account and workflow records remain available to support the features you use and their history. Retention depends on the record, its operational purpose and any applicable legal obligations; different storage systems and connected providers can retain separate copies.

Account holders can review and confirm account deletion from Account or Settings. This removes the account's linked application records and stored local lease files. Download records you need first. Deletion cannot be undone through the app.

Account deletion does not delete records in Airbnb or other connected accounts, recall sent emails or downloaded documents, or automatically remove every copy in separate file storage, technical logs or backups. Contact [email protected] about access, correction, export or deletion requests involving these records. We may need information to verify your identity and locate the relevant records.

8. Your choices and requests

You can update available account settings, export records where a feature offers it, disconnect supported integrations and choose whether to start optional imports. You can also contact support to request access, correction, export or deletion of personal information. Available rights and any exceptions depend on applicable law and your relationship to the records.

If you are a guest, tenant or cleaner, include the property or workflow reference when contacting us. The property operator may also hold a separate copy of your information and be responsible for responding to requests about their own records. Do not send passwords, API keys or identification documents in an initial support message.

9. Security and responsible sharing

Signal-Panda uses access controls and other safeguards, including hashed account passwords and protected integration credentials. No service can guarantee complete security. Keep your accounts and workflow links secure, provide only information needed for the workflow, and contact support if you suspect unauthorized access.

Host accounts are intended for adults. Property operators should provide information about other people only when authorized and necessary for the service they are using.

10. Updates and contact

We may update this notice as the service and its information handling change. The version displayed above identifies this notice. Questions may be sent to [email protected] or through Contact Support.